Contact Betwinner: 24/7 Support & Live Chat

Need help with your account, deposit or withdrawal at Betwinner? You’re in the right place. Betwinner offers 24/7 customer support with Portuguese-language service. On this page, we present all available Betwinner contact channels, response times and quick solutions for the most common issues.

Founded in 2018 and licensed in Curaçao (8048/JAZ), Betwinner values the user experience and continuously invests in the quality of its customer service. With a presence in over 50 countries, the support team is trained to resolve issues quickly and efficiently.

Betwinner Support Channels

Betwinner provides several support channels so you can choose the one that best fits your needs. Here they are:

Live Chat (24/7)

Live chat is the fastest channel for resolving any issue. Available 24 hours a day directly on the Betwinner website, simply click the chat icon in the bottom-right corner of the screen. The average response time is under 2 minutes, and support is provided in Portuguese.

We recommend live chat for urgent matters such as deposit problems, pending withdrawals, login difficulties or bonus questions. The agent will have access to your account history and can resolve most issues in real time.

Email

For more detailed issues or those requiring document submission (such as KYC verification), email is the best option. Send your message to the support email address available in the “Contact” section of the official Betwinner website.

Email response time is up to 24 hours, although most messages are answered in under 6 hours. Include your username, a detailed description of the issue and screenshots when possible to speed up the process.

Social Media

Betwinner is active on major social media platforms, including Instagram, Twitter/X, Telegram and Facebook. While these channels aren’t ideal for resolving account issues (due to privacy concerns), they’re great for following news, promotions and platform updates.

On Telegram, Betwinner maintains channels and groups where players can interact, share tips and receive alerts about new promotions and exclusive bonuses.

Help Center (FAQ)

Before contacting support, check the help center on the Betwinner website. There you’ll find answers to the most common questions about registration, deposits, withdrawals, bonuses, account verification and more.

Common Problems & Quick Solutions

Before contacting support, check if your issue can be resolved with one of the solutions below:

I can’t log in

Make sure you’re using the correct username and password. Try the “Forgot my password” option to reset it. If the problem persists, visit the login page or contact support via live chat.

My deposit wasn’t credited

Confirm with your bank that the transaction was completed. For PIX, the credit is instant. Bank slips may take up to 24 hours. If the amount doesn’t appear after the expected timeframe, contact support with your payment receipt. See more details on the deposit page.

My withdrawal is pending

Check if your account is verified (KYC). Withdrawals may be held until verification is complete. Also check if you’ve met the wagering requirements for any active bonuses. For more information, visit the withdrawal page.

Bonus issues

Read the bonus terms and conditions in your account. Check if the expiry date has passed and if the rollover requirements have been met. If in doubt, live chat can clarify the specific conditions of your bonus.

Blocked or restricted account

If your account has been blocked, it may be due to a pending security check or detected suspicious activity. Contact support immediately via live chat or email to resolve the situation. Have your documents ready to speed up the process. Learn more about Betwinner and its security policies.

Tips to Resolve Your Issue Faster

To get the fastest resolution when contacting Betwinner support, have your username, registered email address and a clear description of the issue ready. If the matter involves a financial transaction, note down the transaction number, amount and date. For bonus issues, state which promotion you’re using and the current rollover status.

Live chat is always the fastest option, with wait times under 2 minutes. However, if your issue requires document submission (such as KYC verification or payment proof), email may be more suitable. Attach all relevant documents in your first message to avoid unnecessary back-and-forth. Betwinner responds to most emails within 6 hours, although the official timeframe is 24 hours.

For simpler questions, such as betting rules, how casino games work or promotion details, the Help/FAQ section on the Betwinner website can help without needing to speak to an agent. The knowledge base is extensive and covers the most common topics in Portuguese.

Frequently Asked Questions About Betwinner Contact